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Stuck on an integration? Need help configuring an ML baseline? Our engineering team is here to help you get the most out of LogNexis.
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Enterprise SLA
For customers on our Enterprise tier, we provide a mathematically guaranteed SLA (Service Level Agreement).
- 99.99% Uptime Guarantee on Log Ingestion edge nodes.
- 1-Hour Response Time for Critical (P0) severity issues.
- Dedicated Slack/Teams channel directly to our Site Reliability Engineers.
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